We're sorry for the difficulty you have in accessing your account. We believe it's important that you have access to what you paid for. The first step in troubleshooting your issue is to reset your password.
To reset your password, please do the following:
1. Go to myaccount.dallasnews.com
2. Click on "Forgot your password?" from the login screen.
3. Enter your registered email address and a link to reset your password will be sent to your email inbox.
If that does not work, please submit a ticket so we can help you further.