It sounds like there is a caching issue with your device.
If you're on the desktop trying clearing your browser's cache.
If you're on a tablet or mobile device, try deleting the app cache. You can do this in a few simple steps:
1. Click the "Settings" button from the bottom menu.
2. Select "Data Usage"
3. Select "Clear Cache."
If that fails try deleting the app from your device and re-downloading it.
If you're still having trouble, you can submit a request to our Customer Care team. In your request, please be sure to include the email associated with your account and the device/browser you are using.