We apologize for the confusion regarding your bill. Adjustments processed on your subscription extend your account's expiration date. Instead of being charged on your usual date, your billing date is extended by the amount of credit you received.
If you have additional questions, please contact Customer Service at 214-745-8383. Representatives are available Monday-Friday 7:00 am - 5:00 pm and Saturday-Sunday 7:00 am - 11:00 am.