First, please check your internet connection or cell service to ensure it is working correcting.
If you're on a desktop, please try clearing your browser's cache.
If you're on the app and using a tablet or mobile device try deleting the app cache. You can do so by following these steps.
1. Click the "Settings" button from the bottom menu
2. Select "Data Usage"
3. Select "Clear Cache"
If you're still having trouble, you can submit a request to our Customer Care team. In your request, please be sure to include the email associated with your account and the device/browser you are using.