First, please check your internet connection or cell service to ensure it is working properly.
If you're on a desktop, try clearing your browser's cache.
If you're on the app and using a tablet or mobile device, try following these steps:
1. From the home screen, tap and drag down until you see a circle with an arrow in it. When you see that, release, and the app will refresh.
2. If that doesn't work, try clearing your app cache by clicking the "Settings" button from the bottom menu:
3. Select "Data Usage"
4. Select "Clear Cache"
If you're still having trouble, you can submit a request to our Customer Service team. In your request, please be sure to include the email associated with your account and the device/browser you are using.