We apologize for the confusion regarding your membership. In most cases, you will receive an invoice if we are unable to charge the card or checking account that we have on file.
We take security seriously, which is why we don't allow credit card updates to be made via email. The best way to update your billing information is to give our Customer Service Center a call at 214-745-8383. Our representatives are available Monday - Friday 7:00 a.m. to 5:00 p.m. or Saturday & Sunday 7:00 a.m. to 11:00 a.m.